We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA. If customs charge fees, they are payable by the recipient.
Shipping insurance is offered at checkout. It covers you if the item is lost, stolen, or damaged in transit. To make a claim, contact our support team. Please note – shipping insurance is non-refundable once your order has shipped.
We try to start production of all orders as soon as possible. Depending on when you placed the order, cancellation may be possible if production has not yet begun.
Please get in touch with our support team to check if changes or cancellations are possible and give the reason you wish to cancel.
Please get in touch with our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We’ll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
We hope you’ll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from the date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings use life-like renderings instead of photos to show how the item will look. This allows us to create many different products with artwork without needing to make & photograph thousands of products a day.
You may have an item showing a defect; please take a few photos and send them to our support team for review, along with your order ID.